Terms & Conditions

By placing an order with Lydiony Garden ("we", "us", "our") you agree to the following terms. Please read them before purchasing.

Orders and payment

• All prices are in Australian dollars (AUD) and include GST where applicable.
• Payment is by bank transfer (BSB and account number provided at checkout).
• Orders are only confirmed once full payment is received. We cannot hold stock without payment.
• We will email you confirmation once your transfer has cleared (typically 1–2 business days).

Seedling availability

• Stock levels shown on the website are updated in real time. We do our best to keep them accurate.
• In the rare event we cannot fulfil an item after payment, we will contact you immediately and offer a full refund for that item or a substitution of equal value.
• Seedlings are a living product and subject to seasonal availability. We reserve the right to discontinue a variety without notice.

Pickup

• Pickup address is provided in your confirmation email. Please do not arrive outside the listed hours.
• Uncollected orders are held for 7 days. After that, we may not be able to hold your order and a refund will be issued less any costs already incurred.

Delivery

• We ship within Victoria and to most eastern-state addresses. We do not post to WA or TAS due to interstate quarantine rules.
• Seedlings are living plants. Transit delays are outside our control. We cannot guarantee condition on arrival but we pack carefully and use express post.
• If your order arrives in poor condition due to damage in transit, email us within 24 hours with a photo and we will work with you to resolve it.

Wholesale pre-orders

• Wholesale pre-orders require full payment by bank transfer to confirm. No payment = no reservation.
• Delivery cost (if applicable) is not collected upfront — the actual amount is confirmed and charged separately before dispatch, typically 40–60 days after payment clears.
• If we are unable to deliver on time due to weather, crop failure, or other circumstances beyond our control, you may request a full refund of your seedling payment.

Refunds and disputes

We comply with Australian Consumer Law. If you have a problem with your order, please contact us at info@lydiony.com.au and we'll resolve it promptly.

Change-of-mind returns are not accepted on live plants.